Terms & Conditions
Additional Personalisation Details
If you are adding additional details for your artwork (e.g. the childs date/place of birth, christening date, full name, personal message, etc) then please do so in the relevant box on the product pages.
Our Return Policy
Our personalised gifts, invitations and cards are non-returnable.
Please ensure all personalised details are correct when placing your order as mistakes can not be rectified after the order has been produced. BabyChristeningInvitations take no responsibility for any spelling or punctuation mistakes made by the customer.
If however we have made a mistake with any of the personalisation on your order please contact us and we will arrange to send a replacement at no extra cost to youself.
If you have ordered a framed name print and the frame is damaged on receipt then a replacement frame will be sent - the order will not be refunded. If your order has arrived damaged contact us by email quoting your order reference number and we will send out a replacement order.
All of our silver bracelets are non-returnable unless faulty. Please ensure no mistakes are made with colour choices, sizes or name spellings are these cannot be fixed once the bracelet is produced.
Delivery Times & Missing/Delayed Orders
All of our orders are sent out First Class using Royal Mail. Delivery is typically 2-5 working days after dispatch but can take longer. BabyChristeningInvitations make no guarantee with regard to delivery times unless ordered as Special Delivery.
If your order is required for a specific date within 4 working days then please order as Special Delivery to ensure your order is delivered on time.
Occasionally orders can go missing - please check with your local Royal Mail sorting office before contacting us. If your order has not arrived within 10 working days please contact us with your order number and we will arrange to send out a replacement order.
International & European Orders
All of our personalised name prints and products are available to order online for delivery worldwide and can be translated into several languages including German, Spanish, Italian and French.
All of our European and International orders are dispatched as First Class Airmail and as such cannot be tracked once they have been dispatched.
If you require your order to be trackable or signed for on delivery please contact us email to arrange this for an additional fee.
Please allow 7-12 working days for delivery to the USA, Canada, New Zealand and Australia and 5-10 working days for delivery throughout Europe.
Cancellations & Refunds
With regard to personalised invitations, birth announcement cards and thank you cards.
If you have to cancel your order after the payment has been made and order confirmed, please contact us as soon as possible. If no work has been started on your cards then we are happy to offer a full refund.
If however you want to cancel your order once our designer has completed the setting of your order (i.e. typesetting the wording, adding the images and supplying the preview) then we cannot offer a full refund. We will offer a refund minus a £10 fee for the work already completed on your order.
If you have approved your order and it has been printed then unfortunately we cannot cancel your order and are unable to offer a refund.
If however you have to cancel your order due to venue or date changes once it has been printed please contact us and we will give you a 20% discount on reprinting your cards with the new date or venue.
If you are unhappy with the quality of your order once it has been received please contact us at sales@BabyChristeningInvitations.co.uk and let us know. We will then rectify the problem and reprint your cards. A full refund will not be offered.
Secure Ordering Online
You can order any of our products securely online through the BabyChristeningInvitations website.
Payment can be made in any currency. Simply simply select the currency of your choice from the dropdown list on the righthand side of the page. Our payments are processed securely by WorldPay.
If paying by PayPal eCheque - orders will not be dispatched until after the eCheque has cleared - this will add 7-9 working days to your order.