Our Return Policy

Our personalized gifts, invitations and cards are non-returnable.

Please ensure all personalized details are correct when placing your order as mistakes can not be rectified after the order has been produced. wowbabygifts.com take no responsibility for any spelling or punctuation mistakes made by the customer. If however we have made a mistake with any of the personalization on your order please contact us and we will arrange to send a replacement at no extra cost to youself.

If you have ordered a framed name print and the frame is damaged on receipt then a replacement frame will be sent - the order will not be refunded. If your order has arrived damaged contact us by email quoting your order reference number and we will send out a replacement order.

If you are unavailable to accept delivery of your order then a card will be left for you by UPS or the postal service depending on the method of posting. You will need to collect your order or call and rearrange your delivery. Please collect your item or call to rearrange delivery within 5 days as items will only be held for a short time. Any orders which have not been picked up from the sorting office/courier will incur a second postage charge if we need to resend your order.