Cancelling Your Order
As all of our products are personalized we do not offer full refunds.
With regard to personalized invitations, birth announcement cards and thank you cards.
Orders for any of our personalized cards, invitations or announcements cannot be returned - all orders are custom printed so we can only offer a refund if there is a problem with your order due to our error.
- Cancelling before your preview
If you have to cancel your order after the payment has been made and order confirmed, please contact us as soon as possible. If no work has been started on your cards then we are happy to offer a full refund.
- Cancelling after your preview
If you want to cancel your order once our designer has completed the setting of your order (i.e. typesetting the wording, adding the images and supplying the preview) then we cannot offer a full refund. We will offer a refund minus a $15 fee for the work already completed on your order.
- Cancelling after your order has been printed.
If you have approved your order and it has been printed then unfortunately we cannot cancel your order and are unable to offer a refund.
If however you have to cancel your order due to venue or date changes once it has been printed please contact us and we will give you a 20% discount on reprinting your cards with the new date or venue.
- Returns / Refunds
. Orders for any of our personalized cards, invitations or announcements cannot be returned - all orders are custom printed so we can only offer a refund if there is a problem with your order due to our error.
We will refund the price of the product(s) in question, excluding postage and a $15 processing fee.
Please note that we cannot be responsible for:
- Any errors in spelling, punctuation, grammar or dates made by the customer
- Poor quality or low-resolution images supplied by the customer
- Errors options such as choice of finish, quantity or product type made by the customer
Please preview your designs carefully and correct any mistakes prior to placing your order.